General terms and conditions of sale
1.Products and variations of
All our items are deliverable within the limits of available stock.
The dimensions indicated are approximate (tolerance of ±1 cm).
Photos are for illustrative purposes only and are not contractual; slight differences may exist between the visuals and the final product.
Minor imperfections inherent to production processes are not considered manufacturing defects, notably micro-cracks, molding marks, micro-scratches on parts or bases, slight color differences, as well as any other minor aesthetic variations not affecting the normal use of the product.
Due to technical constraints related to manufacturing and customization, slight variations in positioning, alignment, centering, or dimensions may exist between the approved proof (BAT) and the final product. A difference cannot constitute grounds for a claim.
The customer is responsible for the accuracy of texts, names, dates, spellings, and other information appearing on the BAT they validate. Any error present on a BAT validated by the customer cannot be considered a manufacturing error.
The customer is also responsible for the quality of the files, logos, images, and other graphic elements they transmit. Reduced print, engraving, or reproduction quality resulting from a file with insufficient resolution, pixelated, incomplete, or technically unsuitable cannot be attributed to TopTrophy.
2.Production files for engravings and prints,
We accept all file types.
IMPORTANT: Photographs and images with many color overlays are not compatible with laser engraving.
The customer is responsible for the quality of the files provided for different productions:
- engravings
- printing
- special manufacturing
Additional fees of CHF 25.00.- including tax may be charged for non-compliant files.
It is recommended to send us high-resolution files.
3.Proof (BAT) - tolerance margin and validation for production
Proofs (BATs) are sent by email to the customer for validation before production begins. Validation of the BAT(s) is mandatory.
There is no BAT for plaques or for emblems with only a logo.
The customer must validate the proofs within a reasonable timeframe to allow Toptrophy Sàrl to meet the delivery deadline.
If a customer does not validate the proofs quickly enough and delivery is delayed due to this non-validation, the delay cannot be attributed to Toptrophy Sàrl.
The tolerance margins and size differences imposed by our manufacturers for glass, crystal, and wood trophies are +/- 5mm.
Laser engravings and prints may vary by +/-5mm compared to our BATs.
Engravings and prints that follow the lines of the trophies may not be precise as they take into account this +/- 5mm tolerance.
4.Delivery and transport
Dispatch of available items is carried out by Swiss Post or private carrier during our working days. Delivery costs are entirely borne by the customer, depending on the delivery method selected by the customer.
Our working days for delivery mode: Monday-Friday from 6:30 AM to 7:00 PM
It is possible to place orders 24/7 on our online shop, but orders placed outside our working hours are considered as placed on the next working day.
Orders placed on weekends are considered placed on the following Monday.
If express delivery is selected on a weekend, delivery will take place between the following Tuesday and Wednesday.
5.Delivery delay - lack of stock availability
In case of insufficient stock, Toptrophy offers equivalent or superior quality replacement products at no additional cost to avoid delivery delays.
6.Payment terms
Payment is made upon order on our web shop. Even when selecting the "Bank Deposit" option. Receipt of payment serves as order confirmation. Orders are only processed upon receipt of payment.
Possible exceptions (payment by invoice):
Sponsored event, regional events, state organization, large event... To obtain special payment conditions, please send your request by email to info@toptrophy.ch
Goods remain the property of Toptrophy Sàrl until full payment of the invoice.
Possible payment types: Installment payments, 30-day payment, down payment, are possible on a case-by-case basis.
For pick-ups at the workshop, payment is made in cash in Swiss francs (CHF) or via Twint.
All prices displayed on the website are in Swiss francs (CHF) including all taxes.
7.Refund Policy
Refunds are only issued in the event of a manifest defect attributable to production or transport, and only if TopTrophy Sàrl is unable to replace the product or could not replace it within the given timeframe. When the product is replaceable, replacement is always the preferred option for TopTrophy Sàrl.
8.Reminder fees
Reminder fees of CHF 30.00 per mailing are charged and are entirely borne by the buyer.
9.Legal Guarantees
The photos on our online store are non-contractual. The customer must promptly check the condition of the delivered goods to exclude any material defect, manufacturing defect, or transport damage.
Any defect or anomaly must be reported to TopTrophy Sàrl within 7 days from the day of receipt.
After this period, the delivery is deemed accepted.
10.Data Protection
All personal data is treated with strict confidentiality.
No information related to order management is transmitted to third parties.
11. Copyright and Content Ownership
All content present on this site, including, but not limited to, texts, images, logos, graphics, and visual elements, is the exclusive property of TopTrophy Sàrl, unless otherwise specified. Any reproduction, distribution, modification, or use of these elements, in whole or in part, without the prior written authorization of TopTrophy Sàrl is strictly prohibited.
12.Applicable Law and Jurisdiction
Swiss law is applicable.
Any dispute will be submitted to the District Court of the Canton of Neuchâtel (Switzerland).
These general terms and conditions of sale may be amended at any time. It is the customer's responsibility to regularly consult the current updates.
TopTrophy Sàrl - 2024 Saint-Aubin-Sauges - September 2026