General terms and conditions of sale
1.Products and variations in size, shade, color, and layout.
All our items are available subject to stock availability.
The dimensions indicated are approximate (tolerance of ±1 cm).
Photos are provided for guidance only and are not contractually binding; slight differences may exist between the images and the final product.
Minor imperfections inherent in the production processes are not considered manufacturing defects, including microcracks, molding marks, micro-scratches on the pieces or bases, slight shade differences, and any other minor aesthetic variation that does not affect the normal use of the product.
Due to technical constraints related to manufacturing and customization, slight variations in positioning, alignment, centering, or dimensions may exist between the approved proof and the final product. A difference cannot constitute grounds for a complaint.
The customer is responsible for the accuracy of the texts, names, dates, spelling, and other information on the proof they approve. Any error present on a proof approved by the customer cannot be considered a manufacturing error.
The customer is also responsible for the quality of the files, logos, images, and other graphic elements they submit. Reduced print, engraving, or reproduction quality resulting from a file with insufficient resolution, pixelated, incomplete, or technically unsuitable will not be attributed to TopTrophy.
2.Production files for engraving and printing,
We accept all types of files.
IMPORTANT: Photographs and images with a lot of overlapping color are not compatible with laser engraving.
The customer is responsible for the quality of the files provided for the various productions:
- engraving
- printing
- special manufacturing
Additional fees of CHF 25.00 incl. VAT may be charged in the event of non-compliant files.
It is recommended to send us high-resolution files.
3.Proof - tolerance margin and validation for production
Proofs are sent by email for customer approval before production begins. Approval of the proof(s) is mandatory.
There is no proof for plaques, nor for emblems featuring only a logo.
The customer must approve the proofs within a reasonable timeframe to allow Toptrophy Sàrl to meet the delivery deadline.
If a customer does not approve the proofs quickly enough and delivery is delayed because of this lack of approval, the delay cannot be attributed to Toptrophy Sàrl.
The tolerance margins and size differences imposed by our manufacturers regarding glass, crystal, and wood trophies are ±5 mm.
Laser engravings and prints may vary by ±5 mm compared to our proofs.
Engravings and prints that follow the contours of the trophies may not be precise because they take into account this tolerance of ±5 mm.
In the event of a delay in sending a proof by Toptrophy Sàrl due to poor file quality, the initial delivery deadline is delayed without any compensation to the customer.
4.Delivery and transport
Available items are shipped via Swiss Post or a private carrier during our business days. Delivery fees are entirely borne by the customer. According to the delivery method selected by the customer.
We offer 3 types of delivery:
Express: 24 to 48 hours: CHF 29.50
Fast: 3 to 4 business days: CHF 19.50 .-
Standard: 6 to 10 business days: CHF 14.50.-
These flat rates are charged and borne by the customer. The amounts include a comprehensive shipping service. ( postal prices, packaging, cushioning and wrapping materials, personnel costs, miscellaneous shipping-related costs, customer-selected timeframe, non-exhaustive list.. )
Our business days for delivery: Monday-Friday from 6:30 a.m. to 6:00 p.m.
Orders can be placed 24/7 on our online store, orders placed outside our business hours are considered placed on the next business day.
Orders placed on the weekend are considered placed on the following Monday.
If an express timeframe is selected on the weekend, delivery will take place between the following Tuesday and Wednesday.
4.1 - Undelivered parcel.
Undelivered parcels returned to our workshop due to a manifest error by the customer are not refunded.
Reshipping is entirely at the customer's expense. In the event of reshipping, the initial delivery price is re-invoiced, plus an additional flat fee of CHF 19.50.-
This flat fee covers the costs associated with the return of the parcel to our workshop as well as the inspection of the goods.
If goods are broken, damaged, or defective following a parcel return, replacement costs are borne by the customer.
Reshipping fees are payable in advance.
5.Delivery delay - lack of stock availability
In the event that the requested quantity is not available in stock, Toptrophy offers you equivalent replacement products or products of superior quality at no additional cost to avoid delivery delays.
6.Payment terms
Payment is made at the time of ordering on our web shop. Even when selecting the "Bank Deposit" option. Receipt of payment serves as order confirmation. Orders are only processed upon receipt of payment.
Possible exceptions (payment by invoice):
Sponsored events, regional events, state organizations, major events... To obtain special payment terms, you must send your request by email to info@toptrophy.ch
The goods remain the property of Toptrophy Sàrl until the invoice is paid in full.
Possible payment types: Installment payments, payment within 30 days, and deposits are possible on a case-by-case basis.
For pickups at the workshop, payment is made in cash in Swiss francs (CHF) or via Twint.
All prices displayed on the site are expressed in Swiss francs (CHF) including all taxes.
7.Refund policy
Refunds are only issued in the event of a manifest defect attributable to production or transport, and only if TopTrophy Sàrl is unable to replace the product or has been unable to do so within the timeframe. When the product is replaceable, replacement is always TopTrophy Sàrl's preferred option.
8.Recall fees
Recall fees of CHF 30.00 per shipment are charged and entirely borne by the buyer.
9.Legal warranties
The photos on our online store are non-contractual. The customer must check the condition of the delivered goods immediately to rule out any material or manufacturing defects or transport damage.
Any defect or anomaly must be reported to TopTrophy Sàrl within 7 days of receipt.
After this period, the delivery is deemed accepted.
10.Data protection
All personal data is processed in strict confidence.
No information related to order management is transmitted to third parties.
11. Copyright and content ownership
All content on this site, including, but not limited to, texts, images, logos, graphics, and visual elements, is the exclusive property of Toptrophy Sàrl, unless otherwise stated. Any reproduction, distribution, modification, or use of these elements, in whole or in part, without the prior written authorization of TopTrophy Sàrl is strictly prohibited.
12.Applicable law and legal venue
Swiss law applies.
Any dispute shall be submitted to the District Court of the canton of Neuchâtel (Switzerland).
These general terms and conditions of sale may be modified at any time. It is the customer's responsibility to regularly consult the current updates.
TopTrophy Sàrl - 2024 Saint-Aubin-Sauges - October 2026